Return Policy

Refunds

Not satisfied with your purchase? Send us pictures of what is wrong with the products and we will get back to you. You can keep your purchased item, but we'll issue you a refund! Contact us at info@cuddlyo.com.

Must contact us within 30 days from date of purchase.

Defective Orders

If the return was due to an error of ours (for example, the item you received is defective), we will accept responsibility for all shipping costs related to the return and provide a prepaid shipping label via email for orders within the United States or Canada.

If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs.

International Refunds 

For international orders, if the return was due to an error of ours (for example, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. Please use Standard Mail. We will only cover the shipping cost for Standard Mail by issuing you store credit.

At this time we are not able to send out a prepaid shipping label for orders outside of the USA or Canada.