Return Policy

Refunds

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@cuddlyo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@cuddlyo.com.

All returns must be returned 30 days from date of purchase.

Defective Orders

If the return was due to an error of ours (for example, the item you received is defective), we will accept responsibility for all shipping costs related to the return and provide a prepaid shipping label via email for orders within the United States or Canada.

If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs.

International Refunds 

For international orders, if the return was due to an error of ours (for example, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. Please use Standard Mail. We will only cover the shipping cost for Standard Mail by issuing you store credit.

At this time we are not able to send out a prepaid shipping label for orders outside of the USA or Canada.